Return Policy

Effective date: September 04, 2025

Contents
  1. Overview
  2. Eligibility Window & Replacement
  3. Mandatory Unboxing Video
  4. When Returns Are Allowed
  5. Packaging & Condition Requirements
  6. Return Shipping & Responsibilities
  7. Condition Assessment
  8. Deductions, Rejections & Restocking
  9. Not Delivered
  10. Timelines for Pickup, Replacement & Refund
  11. Fraud & Abuse
  12. How to Initiate a Return
  13. Statutory Rights
1. Overview

This Return Policy governs the return of physical goods purchased from Astromani Healing, operated by Wavenodes Technologies (website: astromani.store). Returns help us maintain product quality and customer satisfaction while safeguarding inventory integrity.

2. Eligibility Window & Replacement

Return requests must be raised within 7 (seven) days from the date of delivery for delivered items, unless otherwise stated at time of sale or required by law. Once a return is approved:

  • We will first attempt to send a replacement of the same SKU/specification.
  • If a replacement is not available (out of stock, discontinued, or otherwise impractical), a refund will be issued in line with our Refund Policy.
3. Mandatory Unboxing Video (for Delivered Items)

For claims of wrong item, defect, or damage, customers must provide a clear, continuous, time-stamped video of unboxing that shows the sealed package and item condition at the time of opening. Videos must be unedited. Failure to provide required evidence may result in return rejection.

4. When Returns Are Allowed
  • Wrong item sent (item SKU does not match order) — must be raised within the eligibility window and supported by evidence.
  • Item is damaged in transit or is demonstrably defective on delivery.
  • Item materially different from listing (not including natural variations called out in product descriptions).

Note: Some categories (consultations, personalized/engraved items, and certain consumables) may be non-returnable except for manufacturing defects. See exclusions below.

5. Packaging & Condition Requirements

Returned items must be:

  • Unused and in original saleable condition (unless defective);
  • Returned with all original tags, certificates, manuals, accessories, and packaging;
  • Free from smells, makeup, or other customer-inflicted markings.

Items failing to meet these standards may be subject to partial refund, restocking fees, or rejection.

6. Return Shipping & Responsibilities
  • Where returns are customer-initiated (no Store error), return shipping charges and any insurance are billed to the customer and may be deducted from the refund.
  • Where the return is due to a verified Store error, defect, or Not Delivered replacement failure, we will bear reasonable return shipping costs.
  • Customers are responsible for ensuring safe packaging when returning items; we are not responsible for damage in transit caused by poor packaging.
7. Condition Assessment

All returns are inspected upon receipt. The returned item's condition determines the outcome:

  • Full replacement/refund: item meets return criteria and is returned in original condition;
  • Partial refund: item shows signs of use, missing accessories, or partial packaging;
  • Return rejection: item not eligible (e.g., signs of misuse, unauthorized repairs, or excluded item categories) — item may be returned to customer at their cost.
8. Deductions, Rejections & Restocking

If deductions apply they will be itemized and communicated. Deductions may include:

  • Return shipping and handling charges (unless Store error).
  • Payment gateway fees that cannot be reversed.
  • Restocking fee up to 10% for returned items that are not in original saleable condition.
  • Reduction in refund value for missing accessories, tags, or certification documents.
9. Not Delivered

For orders marked undelivered or lost by courier, contact support. We will investigate with the courier. If the courier confirms loss and no replacement is available, we will process a refund or wallet credit per the Refund Policy. Unboxing video is not required for Not Delivered claims.

10. Timelines for Pickup, Replacement & Refund

Once a return is approved:

  • Returns are scheduled for pickup, usually completed within 2–5 business days.
  • Replacement order is dispatched within 2 working days of receipt of the returned item.
  • Express shipment time for replacement delivery may take between 3 to 8 days depending on courier serviceability.
  • If a refund (wallet or original payment) is applicable instead of replacement, wallet refunds typically take 5–7 business days. Refunds to original payment method follow the timelines in our Refund Policy.
11. Fraud & Abuse

Returns suspected to be fraudulent or abusive (tampered evidence, repeated false claims, excessive returns) will be investigated. We may refuse the return, refuse future orders, close accounts, or take legal action as necessary.

12. How to Initiate a Return

Raise a return request via the Contact/Support section providing:

  • Order ID;
  • Reason for return and supporting photos/videos (unboxing video for delivered damaged/wrong items);
  • Preferred resolution (replacement or refund) — note refunds follow the Refund Policy where applicable.

Do not send returned items without prior approval and return authorization from our support team; unauthorized returns may be refused or returned to sender.

13. Statutory Rights

These return terms do not affect your statutory rights under applicable consumer protection laws.